Welcome to our website.
The personal data obtained through this website will be included in the database of Cortina NV, Meersbloem-Melden 42, 9700 Oudenaarde.
It is our commitment to only use this information to:
- provide you access to the website’s shopping department
- handle and deliver your orders
- offer good customer service
- send you new product information and promotions
Your information will only be passed on to the parties in charge of executing your orders:
- to our payment integrator website and delivery partner
- to Trusted Shops, an independent organization which allows you to rate the execution of you order
We have developed security measures that are technically and organizationally adapted to avoid the destruction, loss, forgery, modification, unauthorized access or notification by mistake to third parties of personal data collected on the webshop, as well as any other unauthorised processing of these data.
You can exercise your right of objection to the processing of your personal data for serious and legitimate reasons by sending an email to firstname.lastname@example.org with a copy of your ID.
However, you cannot oppose data if this is necessary for the performance of contractual obligations.
- First name
- Last name
- Zip code
- Phone number
- Email address
- Date of birth
Our website does not collect credit card or payment information. For every purchase on our website we use MULTISAFEPAY to process your payment. Your credit card or bank account information does not go through our website, so it is definitely not saved to our data. We only get notified when your order and payment is correctly processed and finished. At no point during the transaction, do we have access to your personal information.
All reimbursements are processed by MULTISAFEPAY.
Newsletters and promotions
For newsletters and promotions, we work with Flexmail. You will always be able to unsubscribe if you no longer want to receive mails from us.
What are cookies?
Cookies are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing.
These are needed to guarantee the functionality of our site.
How long are these stored?
Web session: 1 session
Cookie statement: 1 month
Region choice: 1 month
Language choice: 1 month
Catalog popup: 1 day
Shopping cart: 1 session
Session security cookie: 1 year
Display setting: 1 week
We also use third party cookies. What does that mean?
Our site uses third party cookies.
Customer support tools
We need these to analyse how our users experience our website. Overview of the used browsers, hardware, the improvement of our web page flow, possible problems on our website, ... For this we use:
Google Analytics en GA Audiences: lifespan determined by google
More information about the data processing of Google Analytics can be found through this link: google privacy & terms.
Our site implement of google anonymization.
For more info: IP anonymization in Analytics
You can also choose to disconnect google analytics.
Google Analytics Opt-out Browser Add-on
Hotjar: lifespan 1 year
You can also choose to disconnect Hotjar.
These can also add cookies. The lifespan of these cookies is determined by its linked tool. This way, on other websites you get more personalized advertisements based on your interests.
You can control these through www.youronlinechoices.com
This will not result in not getting any more adds while surfing. The adds will only be more generic and not based on your personal preferences.
DoubleClick Ad Exchange-Buyer: lifespan determined by Doubleclick
Google Dynamic Remarketing: lifespan determined by Google
Google AdWords User Lists: lifespan determined by Google
Facebook Custom Audience:
If you have any objections to these remarketing tools, you can continue surfing by clicking below button.
Attn. Privacy Officer
Your complaint or dispute must be sent to the above address.
All communications from Cortina NV to you will go through email.